Atlassian integration

Used for: Context

Promptless integrates with both Jira and Confluence through a single OAuth connection. When engineers reference Jira issue keys in GitHub PRs or commit messages (like “PROJ-123”), Promptless automatically retrieves the ticket for context. Promptless also searches your Confluence spaces for existing patterns, terminology, and architectural decisions to keep new documentation consistent.

Note

If you previously connected Jira to Promptless, reconnect to access Confluence spaces. Your existing Jira project configuration is preserved.

Permissions required

The OAuth consent screen displays the permissions Promptless requests when you connect Atlassian. Promptless requests only the scopes needed to read Jira issues and Confluence pages for documentation context.

Jira scopes

Scope	Purpose
read:jira-work	Read Jira issues, projects, and work data
write:jira-work	Required by Atlassian for API access; Promptless uses read-only operations
read:jira-user	Read user information for issue context

Confluence scopes

Scope	Purpose
read:confluence-space.summary	Read space names and metadata
read:confluence-content.all	Read page content for documentation context
read:space:confluence	Read space information (granular scope)
read:page:confluence	Read individual pages (granular scope)
read:content:confluence	Read content body (granular scope)

Additional scopes

Scope	Purpose
offline_access	Allow Promptless to refresh tokens without re-authentication

Confluence scopes include both classic and granular variants for compatibility with Atlassian’s API v2. Promptless only reads issue and page data—it does not write to Jira or Confluence. The write:jira-work scope is required by Atlassian’s OAuth system for certain read operations.

Service account permissions

When creating a dedicated Atlassian account for Promptless, the account needs:

1. Jira access: The “User” role (not “User access admin”) on projects you want Promptless to reference
2. Confluence access: “Can view” permission on spaces you want Promptless to search

The account does not need administrative permissions. See Provision an Atlassian account for Promptless for step-by-step instructions.

Jira Cloud installation

For Atlassian Cloud-hosted Jira instances:

1. Connect Jira Cloud. Click “Connect Jira Cloud” from the integrations page.

2. Atlassian Login. If you’re not already logged in, you’ll see the Atlassian login screen:

   

3. OAuth Consent. Review the permissions Promptless is requesting on the OAuth consent screen:

   

4. Complete Connection. Click “Accept” and verify the connection in Promptless. If you don’t see the option to accept, you may not have the required permissions. Contact your Jira administrator or invite them to Promptless. For more information about adding new members, see our Account Management page.

After connecting, manage Promptless access by going to your avatar > Account settings > Connected apps in Atlassian:

What you can do with Atlassian

Once connected, you can use Jira and Confluence as context sources to enhance documentation suggestions:

• Jira: Automatically retrieve ticket information and search for related issues using JQL queries. See the Jira Context Source page for details.
• Confluence: Search your Confluence spaces for existing documentation patterns, terminology, and architectural decisions. See the Confluence Context Source page for details.

Provision an Atlassian account for Promptless

We recommend creating a dedicated Atlassian account for Promptless to access both Jira and Confluence. A dedicated account gives you complete audit trail visibility and lets you configure fine-grained permissions for both services.

Create the account using an email alias like your_email+promptless@company.com, or ask your IT admin to provision a new email account like promptless@company.com.

1. Navigate to User management. In Atlassian, go to your settings and select User management under Atlassian admin settings.

   

2. Invite the Promptless account. Click “Invite people” and enter the email address for your Promptless account. Under the Jira app, select the User role (not User access admin).

   

   Warning

   When accepting the invite, make sure you’re logged out of your personal account, and logged into the Jira account you created for Promptless, otherwise this won’t work.

3. Accept the invitation. Check your own email inbox (if you’re using the alias), or Promptless’s email inbox.

   

   When setting up the account, you can use the name “Promptless Bot”.

   Once complete, you’ll see the account listed as ACTIVE. It might take up to an hour for the status to update from INVITED to ACTIVE after you accept the invite.

   

Data processing and security

For information about how Promptless processes Jira data, including redaction capabilities and privacy controls, see the Jira Context Source page.

Troubleshooting

How do I restrict Promptless from accessing confidential Jira projects or Confluence spaces?

Promptless inherits the permissions of the Atlassian account used during OAuth connection. There are several ways to manage access depending on your security requirements:

Standard approach: After connecting Atlassian, configure which Jira projects and Confluence spaces Promptless should search in your Configuration page using the context_sources section. Promptless won’t access projects or spaces you don’t explicitly configure, even if the connected account has permission to see them.

For highly confidential content: Create an Atlassian user account that only has access to non-confidential projects and spaces, then connect Atlassian to Promptless using this limited-access account. This restricts access at the Atlassian permissions level, adding an extra security layer.

For granular control: Provision a dedicated Atlassian account for Promptless and configure fine-grained permissions for both Jira projects and Confluence spaces in Atlassian’s user management before connecting it to Promptless.

Promptless actions are attributed to my personal account

• Disconnect Atlassian from the integrations page
• Sign out of your personal Atlassian account in your browser
• Sign in to the Promptless bot account you created
• Reconnect Atlassian to Promptless while signed in to the bot account