Intercom Tickets (Beta)
Intercom integration enables automated documentation updates based on support conversations and ticket patterns. This helps identify gaps in documentation based on recurring customer questions.
How It Works
Section titled “How It Works”When a support conversation is closed:
- Conversation Analysis: Promptless analyzes the closed conversation content and customer interaction
- Pattern Detection: The system identifies common questions or issues that indicate documentation gaps
- Context Evaluation: Promptless determines whether the conversation represents a broader documentation need
- Suggestion Creation: If relevant, Promptless creates documentation suggestions to address the gap
Configuration
Section titled “Configuration”Configure Intercom triggers in your project settings:
- Select Intercom as your trigger source
- Configure which conversation types to monitor
- Set auto-publish preferences
- Configure notification settings
Note
The Intercom trigger feature is in beta. Contact help@gopromptless.ai for more information about enabling this feature for your organization.
Use Cases
Section titled “Use Cases”Intercom triggers are especially useful for:
- FAQ Development: Automatically identify common questions that should be added to documentation
- Knowledge Base Gaps: Discover areas where documentation is missing or unclear
- Customer Pain Points: Surface recurring issues that need better documentation
- Support Deflection: Reduce ticket volume by improving documentation based on actual customer needs
Setup Instructions
Section titled “Setup Instructions”To connect Intercom to Promptless, see the Intercom Integration setup guide.